🔹 Eligibility for Refunds

You may request a refund under the following circumstances:

• The service was not delivered within the expected time frame (usually 48 hours).
• The delivered service does not match the description or expected quality.
• The order quantity was significantly lower than what was paid for.
• There was a technical failure on our end.

🔹 Full Refund Conditions

A full refund will be issued when:

• The service has not started and you cancel within 1 hour.
• There is a system error or failure to deliver.
• You placed the order accidentally and notify us immediately.

🔹 Partial Refunds

Partial refunds may be issued if:

• Only part of the service was completed.
• Some accounts or views were missing.
• The quality didn’t fully meet expectations.

🔹 No Refunds Will Be Provided If

Refunds will not be granted under these situations:

• The service was fully delivered as described.
• You changed your mind after delivery started.
• Issues arose due to third-party platform updates or bans.
• You failed to follow the instructions or terms before placing the order.

🔹 How to Request a Refund

To request a refund, please:

1. Log into your account and go to the Support > Orders section.
2. Select the affected order and click Request Refund.
3. Provide clear evidence (screenshots, order ID, delivery stats).
4. Our team will respond within 24–48 hours.

🔹 Refund Methods & Processing Time

• 💳 Credit/Debit Card: 5–7 business days
• 🟦 PayPal: 1–2 business days
• ₿ Crypto Wallet: 24–48 hours
• 🧾 Store Credit (SMMVin Balance): Instant

🔹 Chargeback & Dispute Policy

Before opening a chargeback, please:

• Contact us for resolution—we often respond faster than banks.
• Unauthorized chargebacks may result in account termination.
• Repeated disputes will result in IP bans and legal actions.

🔹 Subscription & Bulk Orders

For subscriptions or bulk services, we offer:

• Pause/cancel options
• Refunds for unused portions
• SLA guarantees on delivery and quality

🔹 Contact Us for Support

       📧 Email: smmvin.com@gmail.com
      💬 Live Chat: Available on the dashboard
      📞 Whatsapp: +1 (912) 769-0100
      🧾 Support Ticket: In your SMMVin dashboard

🔹 Policy Updates

We reserve the right to update this policy at any time. Changes will be communicated via:

• Email notifications
• Dashboard alerts
• Website announcements